Privacy Policy

StoreVase ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit storevase.com or use our e-commerce platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Platform immediately. If you have questions, contact us at privacy@storevase.com.

We collect information that you provide to us directly, information collected automatically, and information from third parties. Account information: When you register, we collect your name, email address, phone number, business name, and billing information. Usage data: We automatically collect information about how you interact with the Platform, including pages visited, features used, timestamps, IP address, browser type, and device information. Transaction data: We collect information about purchases and sales made through the Platform, including order details, payment method type (not full card numbers), and shipping addresses. Communications: If you contact us for support, we retain records of that correspondence.

We use the information we collect to: — Provide, operate, and maintain the Platform and its features. — Process transactions and send related information, including purchase confirmations and invoices. — Send administrative information such as updates to terms and policies. — Respond to support requests and troubleshoot issues. — Send marketing communications where you have consented to receive them. — Analyse usage patterns to improve the Platform and develop new features. — Detect, prevent, and address fraud, security incidents, and other harmful activities. — Comply with legal obligations and enforce our Terms of Service.

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances: Service providers: We share information with trusted third-party vendors who assist us in operating the Platform, such as cloud hosting providers, payment processors (Paystack, Flutterwave), email services, and analytics tools. These providers are contractually bound to protect your data. Business transfers: If StoreVase is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy. Legal requirements: We may disclose your information if required to do so by law or in response to valid requests from public authorities. Consent: We may share your information with third parties when you have given us explicit consent to do so.

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal obligations. Merchant account data is retained for the duration of the account and for up to 7 years after account closure for tax and legal compliance purposes. Transaction records are retained for a minimum of 7 years in accordance with financial regulations. You may request deletion of personal data not subject to legal retention requirements by contacting us.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit (TLS), encrypted storage of sensitive data, access controls, and regular security audits. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Depending on your location, you may have certain rights regarding your personal information, including: — The right to access the personal information we hold about you. — The right to request correction of inaccurate information. — The right to request deletion of your personal information (subject to legal retention requirements). — The right to object to or restrict certain processing of your information. — The right to data portability — receiving your data in a structured, machine-readable format. — The right to withdraw consent at any time where processing is based on consent. To exercise these rights, contact us at privacy@storevase.com. We will respond within 30 days.

We use cookies and similar tracking technologies to improve your experience on the Platform. Please refer to our Cookie Policy for detailed information about how we use cookies and how you can manage your preferences.

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and, where appropriate, sending you an email notification. We encourage you to review this policy periodically.

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact our Data Protection Officer at: Email: privacy@storevase.com Address: StoreVase Inc., Victoria Island, Lagos, Nigeria