Frequently Asked Questions

Browse our products, add items to your cart, and proceed to checkout. You'll need to provide your delivery address and choose a payment method. Once your payment is confirmed, you'll receive an order confirmation email.

We accept multiple payment methods including card payments (Visa, Mastercard), bank transfers, and mobile money. Available payment options will be shown at checkout.

After your order has been shipped, you will receive a tracking email with a link to track your package. You can also view your order status by logging into your account and visiting the Orders section.

We accept returns within 14 days of delivery for most items in their original condition. Items must be unused, unwashed, and in their original packaging. Please visit our Returns page for more details on how to initiate a return.

Delivery times depend on your location. Local deliveries typically take 1-3 business days, while nationwide shipping takes 3-7 business days. International orders may take 7-21 business days.

You can request changes or cancellation within 2 hours of placing your order. Once the order has been dispatched, it cannot be cancelled — but you can return it after delivery. Contact our support team for assistance.

International shipping availability depends on the store. Check the shipping information at checkout to see if your country is supported. International orders may be subject to customs duties and taxes.

You can reach our support team through the Contact page, or email us directly. We aim to respond to all inquiries within 24 hours during business days.